An informative brochure is understood to be the document in which the description of the package contained in the brochure that constitutes the object of the Package Travel Contract is incorporated.
A user or customer is considered a consumer/user/client if he/she is a natural or legal person who purchases or undertakes to purchase the package.
The information on the program/offer contained in the brochure is binding for the organizer and the retailer. The reservation of any of the trips included in this catalog implies full acceptance of these general conditions, which are considered automatically incorporated into the contract, without the need for their written transcription in the same.
Legal framework applicable to the package travel contract and acceptance of the General Conditions.
Applicable legislation
These General Conditions are subject to the provisions of the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, amended by Royal Decree Law 23/2018 of December 21, Law 7/1998 of April 13, on General Contracting Conditions, and Decree 13/2011 of February 25, establishing the general provisions necessary to facilitate the freedom of establishment and provision of tourist services, the regulation of the responsible declaration, and the simplification of administrative procedures in tourism matters and Decree 6/2013, of February 8, on measures to simplify administrative procedures.
These General Conditions shall be incorporated signed by the contracting parties, as a sign of knowledge and acceptance by the consumer of each and every one of these conditions, to all travel contracts, whose object are the programs / offers contained in the program / brochure, and bind the parties, with the particular conditions that are agreed in the contract or contained in the travel documentation provided simultaneously with the signing of the contract. These General Conditions shall apply to those services provided for in Art. 151.1.a) of the aforementioned Royal Legislative Decree 1/2007.
Organization
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The organization of this combined trip has been carried out by Pau Chinestra Bordera with NIF: 22596535R with address at C/ Santiago Apostol, nº 53, 46370, Chiva – Valencia (Spain).
Price
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The price of the Combined Trip includes: Transportation and lodging, when such services are included in the contracted program and with the meals included in the contract or in the documentation given to the consumer at the time of signing the contract.
Hotel taxes and indirect taxes – Value Added Tax (VAT), Canary Islands General Indirect Tax (I.G.I.C.) in Spain or other taxes applicable in the destination countries, unless otherwise indicated in the program.
Technical assistance during the trip, when this service is specifically included in the contracted program.
All other services and complements specifically specified in the contracted program or expressly stated in the package travel contract, as well as management fees.
Prices are calculated based on the current season and will be revised at the time of issuing and formalizing the program in terms of applicable taxes and/or fees in force.
Upward price revisions made in the 20 days immediately prior to the departure date of the trip shall be null and void.
Exclusions. The price of the Combined Trip does not include:
Visas, airport taxes, and/or entry and exit taxes, vaccination certificates, “extras” such as coffees, wines, liquors, mineral waters, special diets – not even in the case of full board or half board, unless otherwise expressly agreed in the contract -, laundry and ironing of clothes, optional hotel services, and, in general, any other service not expressly mentioned in the section “Services”. “The price includes” or is not specifically detailed in the program, in the contract or in the documentation given to the consumer when signing the contract.
Gratuities.
The price of the combined trip does not include tips or services to guides, porters or others at the destination.
Form of Payment. Registration and refunds.
At the time of the reservation request, the organizer shall require a reservation equal to thirty percent of the total amount of the trip, issuing the corresponding receipt specifying, in addition to the amount advanced by the consumer, the package trip requested.
From that moment on, the package travel contract, as well as the general conditions to which it adheres, is binding for both parties. If any of the services cannot be confirmed, the organizer will propose an alternative that can be accepted by the client. In the event that the client rejects the request, this will entail the full refund of the amount paid, equal to thirty percent of the total amount of the package without any penalty.
The full amount of the air services shall be paid to the organizer prior to the issuance of the tickets.
The remainder of the contract price must be paid upon delivery of the vouchers and travel documents thirty days prior to the departure date. There are exceptions due to suppliers that will be communicated in writing to the user.
If the total price of the trip is not paid in the conditions indicated, it will be understood that the consumer desists from the trip requested and loses the advance payment of the price of the program carried out.
Consumer and user withdrawal (Article 160 of Royal Decree 1/2007 of the General Law for the Defense of Consumers and Users).
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At any time the user or consumer may withdraw from the services requested or contracted, but must compensate the organizer in the following cases:
In case of no-show at the departure, the consumer and user is obliged to pay the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.
All these assumptions will be reviewed in case of force majeure.
Modifications and termination of the contract due to causes attributable to the organizer or cancellation of the trip (Article 159 of Royal Decree 1/2007 of the General Law for the Defense of Consumers and Users).
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In the event that the trip offered is of inferior quality, the organizer or retailer shall reimburse the consumer and user, where appropriate according to the amounts already paid, the difference in price, in accordance with the contract.
In any case, the consumer and user may demand the reimbursement of the sums paid to the entrepreneur to whom they were paid, who must reimburse them within the time limits and under the conditions provided for in article 76. The computation of the term, in this case, will start from the notification of the consumer and user of his option for the resolution or from the occurrence of the circumstances determining the cancellation.
Responsibility.
General.
The organizer and retailer of the package will be liable to the consumer, according to the obligations that correspond to them by their respective scope of management of the package, for the proper fulfillment of the obligations under the contract, regardless of whether they must perform them themselves or other service providers, and without prejudice to the right of organizers and retailers to act against such service providers.
The organizer and retailer of the package travel shall be liable for damages suffered by the consumer as a result of the non-execution or deficient execution of the contract. Such liability shall cease when any of the following circumstances occur:
Limits of compensation for damages.
As regards the limit of compensation for damages resulting from the non-performance or improper performance of the services included in the package, the provisions of the International Conventions on the subject shall apply.
Other responsibilities
When the lack of connection of flights, even due to schedule changes of the participating airlines, requires an overnight stay or a long wait, the costs arising from this fact, both for accommodation and for meals and transportation, shall be borne by the air carrier causing the overbooking, cancellation or delay, in accordance with the provisions of EEC Regulation 261/04, establishing common rules on compensation and assistance to air passengers in cases of denied boarding and of cancellation or long delay of flights.
The user has been informed of the peculiar characteristics of alternative travel, especially the climatic circumstances of the destination country, the limitations of local professionals and the lack of matching the road, air and hotel infrastructure of the place with the conventional standard of Western countries.
The final itinerary detailed in the technical data sheet is for guidance only, and all services included in the program must be confirmed in writing prior to payment of services.
The user also accepts the change of hotel establishment that occurs on site, provided that the one enjoyed has a category or characteristics equal to or superior to the one established in the initial itinerary.
Delimitation of the services of the package.
Air travel. Presentation at the airport.
For air travel, the presentation at the airport shall be made at least three hours prior to the official departure time for international travel and two hours for domestic travel, and in any case, the specific recommendations indicated in the travel documentation provided when signing the contract shall be strictly followed.
Regarding baggage, the guidelines of each airline company must be followed and the user must be informed of their regulations in each case.
Hotels.
General.
The usual check-in and check-out times for hotels depend on the first and last service the user is going to use. The user must follow the indications of each establishment regarding exits and entrances.
The lodging service shall imply that the room is available on the corresponding night, regardless of the fact that, due to circumstances inherent to the package tour, the check-in time may be later than initially foreseen.
Special economic conditions for children.
Given the diversity of the treatment applicable to children, depending on their age, the service provider and the date of travel, it is recommended to always consult the scope of the special conditions that exist and that at each moment will be the subject of specific and detailed information and will be included in the contract or in the travel documentation provided at the time of signature.
Passports, visas and documentation
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All users, without exception (including children), must have their personal and family documentation in order, whether passport or ID card, according to the laws of the country or countries visited. It will be at the expense of the users, when the trips so require, to obtain visas, passports, vaccination certificates, etc. In the event that the granting of visas is refused by any authority, due to particular causes of the user, or if the user is denied entry into the country for lack of the requirements demanded, or due to a defect in the required documentation, or for not being the bearer of the same, the organizer declines all responsibility for events of this nature, being the consumer responsible for any expenses incurred, applying in these circumstances the conditions and rules established for cases of voluntary cancellation of services.
Additional information to be provided to the consumer
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When the contract is concluded, the organizer or retailer will inform the consumer about the specific documentation required for the chosen trip and about the possibility of optional subscription to an insurance policy covering cancellation costs and/or assistance insurance covering repatriation or transfer costs in case of accident, illness or death.
Likewise, the organizer shall inform the consumer of the risks and health formalities implicit in the destination and the contracted trip, in compliance with the General Law for the Defense of Consumers and Users.
The agency will provide information on the official documentation and health requirements necessary for the realization of the trip; however, it will be the sole and exclusive responsibility of the client both the formalization of the required documents and the completion of the health measures. In those cases in which the organizing agency is in charge of the processing of visas, the price of such management will be separate from the price of the visa and the price of the trip and it will not be the responsibility of the organizing agency if the documentation is lost or delayed for reasons beyond the agency’s control.
Validity
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The validity of the program will depend on the season in which the trip is requested.
IMPORTANT WHEN CONTRACTING A TRIP
Necessary Documentation and Health Documentation
Our services include the regulations valid for the trips specified in our catalog regarding the required documentation for entry into the country and health documentation at the time of closing the catalog.
We recommend, due to the constant variation of these rules by different countries, that before your trip, you consult if there have been any changes in the level of entry documentation and mandatory health documentation through the information on the website of the Ministry of Foreign Affairs, www.mae.es
Airfares / Flights and Fees
Airfares may be modified depending on certain factors beyond the control of the organizing agency. Therefore, in the event that our agency books your flights, these are always subject to “possible changes”, until the issuance of the same.
In the event that international or domestic flights alter their departure times, program itineraries may be modified.
Air taxes vary according to destinations, dates, currencies, routes, stops, etc., so you will only know the amount at the time of ticketing. The same applies to fuel taxes, the amount of which will only be known at the time of ticketing.
Airport taxes are local taxes that are paid for entry and/or exit of countries, and these taxes are not included in the tickets. Therefore, these will always be at the traveler’s expense and will be paid upon entry or exit of the country.
Lodging
The hotels may establish minimum stay and higher rates after the closing date of our catalog for special events, sporting events, Christmas, visiting dignitaries, or others, in which case the supplement to be applied (in programs with daily departures) would be informed. In the event of a specific convention or congress requiring a change of hotel category by the authorities of the respective countries, the organizing agency will reimburse the difference.
The included meals are clearly specified in the travel contract, and may be accommodation only, accommodation and breakfast (continental if no other is specified), accommodation, breakfast and dinner or accommodation and all meals included (always specified in the travel contract). In cases where due to flight departure times, or changes in the schedule or day, it is impossible to maintain the service of a specified meal plan, this will not give rise to reimbursement by the agency. In cases where lunch and/or dinner are included, beverages will always be separate and at the sole expense of the traveler (usually specified in the travel program).
In certain places and due to the scarcity of single rooms, those traveling individually must use in these cases the double room service with the consequent cost at their own expense. On other occasions they may have the option of sharing a room with another traveler for some nights and in this case, the agency will reimburse the proportional amount of the nights corresponding to this “situation”.
The hotel classification varies according to the different countries to which you travel and in many occasions it does not correspond to the standardized classification for Spain. The hotels will be classified according to their own professional assessment and at all times will be clear with the category offered in their services.
Our services clearly specify the type of hotel and room to be used. Prices are normally based on standard double rooms (two beds). In cases where single rooms can be contracted, the supplement for this type of room is indicated, as well as the possibility of using double rooms with children (in family programs) to which 1 or 2 beds will be added in the same room and the price of the cost of each of the children will always be stipulated. In addition, all programs will specify the category of the hotel and the possibility of choosing another hotel of a higher or lower category with automatic price changes. The supplements for additional nights will be applied with the rates of the period of nights following the contracted stay and not with the rates of departure dates (in case of extending the stay coinciding with the change from one season to another).
According to international hotel regulations, check-in time for hotels will be between 1:00 pm and 3:00 pm and check-out time for hotels will be between 11:00 am and 1:00 pm. However, each establishment has its own timetable, so this must always be respected.
Credit Cards
Most hotels require a credit card as credit authorization. Upon departure from the hotels, you will have to pay your extra expenses (if any) and in case you do not have to settle any expenses, you may demand the return of your credit card authorization. In any case, the organizing agency is not responsible for any of the formalities concerning credit cards.
Transfers
All selected trips and programs include transfers upon arrival in the country to which you are traveling. Depending on the selected and contracted program, these will be carried out in different types of vehicles (specified in the program).
Cancellation Charges
In the event of cancellation of a previously contracted trip, please consult with the organizing agency regarding cancellation fees depending on how far in advance the cancellation is made.